1) We allow our customer (hereinafter referred as "You" or "Customer") to exchange their purchased items due to unfit size, defect on the material and received uncorrect products. Until you are fully satisfied with their purchased items. However, it is subject to stock availability.

2) In the event you would like to exchange your item due to due to unfit size, defect on the material or received uncorrect products, you may simply return the item to us subject to the following conditions:

To provide us with unboxing video while unboxing parcel you received.
The purchased item is returned within 10 days from the day you receive the item. 
The purchased item is returned in original condition i.e. UNWASHED, UNALTERED, UNTAINTED, UNSCENTED and LABEL TAG STILL ATTACHED to the item. 
Shipping charges for the exchange is borne by customer if customer pick the wrong size after being advice by our team. The customer is required to make payment for shipping before the exchange is done.

3) In the event you received wrong/defective item due to our omission, you may return the item to us and we would replace with a new one. However, it is subject to the following conditions:

To provide us with unboxing video while unboxing parcel you received.
The item is returned in original condition i.e. UNWASHED, UNALTERED, UNTAINTED, UNSCENTED and LABEL TAG STILL ATTACHED to the item.
Shipping charges for exchanging the wrong/defective item is borne by us.

4) The new item will only be shipped to you once we have received the returned one. Therefore, please provide the return tracking number to our Customer Care (0172958208) for ease of tracking. Please take note that failure to provide the tracking number would delay the return process.

5) Please return to the following address:

Clawsets HQ
No 29 Jalan Mutiara 7 Mutiara Villa Heights, Mutiara Height, Prima Saujana 43000 Kajang Selangor
6017-2958208

6) Payment for the shipping charges shall be transferred to the following bank account:

Bank : Maybank Berhad
Account Number : 5660 1064 6204
Account Name : Clawsets Fashion & Beauty

7) Please be informed, failure to meet the above specified conditions will result in the item being returned to you.